Box Office

Summer Opening Times

From Monday 23rd July - Monday 3rd September the building and box office will be open from 10.00am - 1.30pm and 2.00pm - 5.45pm. Blackwood Miners' Institute will not be open on a Saturday. We apologise for any inconvenience caused.

Normal Opening Times 

The Box Office is open Monday to Friday 10.00am until 7.45pm and 9.30am until 12.45pm on Saturdays. It will also be open for 1 hour before the start of every performance.

Online

Click here to book your tickets online.

In Person

Call into the box office and our friendly staff will help you.

By Post

Write to: The Box Office, Blackwood Miners’ Institute, High Street, Blackwood NP12 1BB

Send us your ticket requirements including: your name, address and daytime telephone number; the name, date and time of the show; the number of tickets you need and any reductions you’re entitled to. Please do not send credit/debit card details by post - we will contact you by telephone for this information.

By Telephone

Call the box office on 01495 227206 to buy or reserve your tickets.

By email

Email your contact details to us at bmi@caerphilly.gov.uk to reserve your tickets. Please do not send credit card details by email.

Reservations

Reservations will be held for up to 4 days, and must be paid for 24 hours prior to the performance.

Postage

There is an optional postage fee of 75p for tickets to be posted to you.

Booking Fees

In-line with current industry practice for theatres and venues,  all tickets bought in person, over the phone or online for a performance a will be subject to a 50p per ticket booking fee. This fee is inclusive of the prices you see in our brochure and show listings. The fee contributes to producing your tickets, processing your order, improving our current technology and continuing to provide an exceptional service to our customers.
 
We aim to provide the highest level of service to customers whether they visit us in person, call on the phone or interact with us online. This small charge will enable us to continue to do this in the face of increasing demands on valuable resources.
 

Reductions

Where possible, we offer reductions for our disabled customers, children, students, senior citizens and the unemployed. Only one reduction can be claimed per booking.

Group Discounts

Buy 10 tickets and get 11th free.

Gift Vouchers

Gift Vouchers that can be redeemed against the cost of tickets for events at Blackwood Miners Institute are now available from the Box Office in any denominations. A perfect gift for any occasion.

Refunds and exchanges

Refunds are only given when an event has been cancelled. If you are unable to make an event then the tickets may be exchanged (subject to availability), or at the discretion of the Box Office staff, it may be possible to provide a credit voucher. There is an administration charge of 50p per ticket to do this.

When a performance is cancelled, the full amount will then be refunded by cheque or card, depending on the original payment method.
 

PLEASE NOTE: We are not able to offer a cash refund. Cash payments will be refunded by cheque.

Schools

Reservations can be made for school parties. Ticket numbers must be confirmed four weeks prior to the performance date. If ticket numbers are not confirmed by this date, we reserve the right to charge the full amount of the reservation.

Latecomers

You may be asked to wait for a suitable break in the performance before taking your seats.

Conditions of Sale

TICKETS MAY NOT BE EXCHANGED NOR MONEY REFUNDED.
 
The management reserve the right to:
1.refuse admission to the ticket holder to the premises.
2.request the ticket holder to leave the premises and to take any appropriate measures to enforce such a request.
3.delay entry of latecomers until a suitable break or interval in the performance/ event.
4.make any change whatsoever in the performance/event owing to any unforeseen or unavoidable cause.
5.cancel or abandon the performance/event for reasons beyond its control without notice and without being liable to pay any person any compensation or damage whatsoever other than, at the managements discretion, a possible percentage or maximum refund to the ticket holder of the value of the ticket.