About us

Caerphilly Family Information Service

As well as offering advice to parents, carers, grandparents, professionals and employers on a range of children's activities and childcare services we can point you in the right direction if you are looking for local parent-toddler groups.

We can also tell you about services that provide support to parents and carers of children and young people, who have, or may have special needs, behaviour or emotional difficulties.

Our service also includes information about clubs, youth clubs, sports and leisure activities, Brownies, Boys Brigade and much more!

Providers of childcare services can register and include information on the FIS database free of charge and obtain information on training opportunities. Please contact us to register.

What people are saying about our service this month:

  • "I have sung your praises to everyone, Your advice and guidance was over and above what I expected. You went completely out of your way to help me and even stopped on after 4.30 on a Friday to make sure I had all what I needed.  I was very impressed with your knowledge of all the childcare services available. You appeared to know each individual child-minder and holiday club to be able to tell me about each one of them.  I came up to you in sheer panic after being let down and left feeling more relaxed and knowing where I could do next".
  • "I think the service is an excellent opportunity for families to find out activities with their children, building and gaining bonds".
  • The Family Information Service will:
  • Provide support and guidance to help enquirers identify their requirements.
  • Explain the different types of childcare available within Caerphilly County Borough.
  • Be impartial and objective, offering guidance on how to choose the childcare provision, which is most suited to the enquirer's needs and those of their children.
  • Be committed to respecting the confidentiality of parents, carers and childcare providers.
  • Ensure that parents, carers and providers have the right to decide what details and information they choose to share with us.

We provide help, advice and support for:

  • Childcare providers and early years play workers.
  • Information and signposting on careers in childcare.
  • Setting up, registering and developing out of school childcare, childminding and pre-school care.
  • Training opportunities and advice on sustaining quality, affordable and accessible childcare.