Leisure Lifestyle

About Us

Leisure Services operate 10 leisure centres across the county borough, including eight fitness suites, six swimming pools and four health suites.

We are committed to the provision and development of sport and recreation and always strive to ensure that our facilities and services are accessible to all.

Leisure Services operate a Smart Card scheme in partnership with Caerphilly Library Service. This popular card allows members to easily access Libraries and Leisure services with the swipe of a card.

Our Mission Statement

"More People, More Active, More Often.”
(Participation)

Our Vision

"To improve the physical and cultural well being of the residents and visitors of Caerphilly County Borough."
(Health Improvement)

Our Commitment

We are committed to providing you with a quality, value for money service every time you visit one of our Leisure Centres and as such welcome your feedback and suggestions on how we can improve.
(Quality and Continuous Improvement)

The Leisure Centre Service will provide

  • A range of multi-purpose community leisure facilities open to the general public. Such facilities include 6 Swimming Pools, 10 Sports Halls and 8 Fitness Suites.
  • A balanced programme of activities and events that reflects the needs and aspirations of the community.
  • A Smartcard Scheme offering a range of concessions and discounts at all Leisure Centres and Library Services.
  • A nationally recognised Learn to Swim and developmental programme for both children and adults across all 6 swimming pools.
  • Regular consultation with our Community, Users and Staff.

Our Welcome

  • Reception areas will be welcoming and you will be greeted in a friendly and courteous manner.
  • All customers will be treated fairly and equally.
  • You will be given all the information you need to enjoy your visit and to use the facilities with ease. Booking arrangements will be user-friendly.
  • Signs to and around the facilities will be prominent and clear.

Our Communication

  • We aim to answer all telephone calls within five rings.
  • We will record and respond to all verbal and telephone complaints.
  • We will respond to all customers' letters within five working days, giving a contact name and indication of when a full response might be expected.

Leisure centre health, safety and cleanliness

  • We aim to provide you with a safe, clean and comfortable facility. All Leisure Centres will be cleaned on a daily basis and areas checked at least every two hours for cleanliness and safety.
  • All equipment will be inspected as part of a regular maintenance programme.  We aim to have all defects repaired within 5 working days.  Please let us know if you believe a piece of equipment is below standard.
  • Lockable storage facilities will be available and we will maintain registers of lost and found property.

Leisure centre accessibility and opening hours

  • Easy access for wheelchair users will be provided wherever possible.
  • Disabled parking places will be available for blue/orange badge holders at each Leisure Centre.
  • Leaflets detailing Leisure Centre activities and prices will be prominently displayed in our reception areas and available by post on request.  Information is also available on our website.
  • Our facilities will open and close at the advertised times. Except in circumstances beyond our control we will give our customers 14 days (where practicable) notice of any changes to these times.
  • Activity areas will be ready for use within five minutes of the start of the booked period except where other stated conditions apply.
  • New activities will be programmed to cater for customer needs and demands.  All new activities will be promoted at least 14 days (where practicable) in advance.
  • The current Leisure Centre programme is available in large print from Reception.  Other literature can be made available on request. All public literature will be made available in Welsh.

Leisure centre employees

  • Employees will be professional and courteous at all times and respond positively to comments and enquiries.
  • Employees will wear name badges and be smartly dressed in uniform in line with our Code of Conduct.
  • Employees will be qualified in their area of work and will be trained to assist in other aspects of the service where appropriate.  Training will be ongoing particularly in relation to customer service and health and safety.
  • A Duty Officer will be available to speak to you at all times.
  • There will be a qualified First Aider on duty at all times.

Leisure centre swimming pools

  • Fully qualified lifeguards will be available to supervise main pools during public swimming sessions.
  • All our Lifeguards will hold the National Aquatic Rescue Standard (NARS), which will be renewed every two years.  All Lifeguards will undertake the minimum training as recommended by the Swimming Teachers Association, IMSPA and the Royal Life Saving Society.
  • Pool water will be filtered and disinfected to safe prescribed limits and a suitably trained person will carry out pool testing at least 3 times daily.
  • Swimming pools will be heated to at least 280C, Leisure Pool to 300C and Teaching Pool at 320C.  Temperatures are clearly displayed in the Reception Areas.
  • Pool access facilities are available at all our swimming pools.

Health and fitness at leisure centres

  • The operation of our Fitness Suites will comply with the Code of Practice of the Fitness Industry Association.
  • A trained member of staff will supervise our Fitness Suites and all Instructors will hold a nationally recognised qualifications.
  • All equipment is checked daily for serviceability and safety. If possible discrepancies will be rectified immediately. If this is not possible the equipment will be taken out of use and an engineer requested without delay.
  • All customers are required to complete a Health Screening Form (PARQ) and undertake an induction prior to using any of our Fitness Suites.

Leisure centres - We welcome your comments

  • Your feedback is important to enable us to make improvements. Please also let us have your ideas and suggestions about ways in which we can improve our standards.
  • Our aim is always to try to solve any problems on the spot so please speak to any employee or ask for the Duty Manager to discuss your ideas or concerns.
  • Should you find it more convenient, you can use our "Your views count" form (available in the reception areas of our facilities) or complete our online customer comments form. All comments and complaints will be investigated and we will respond to you as required.

If you are still not satisfied then please contact the Leisure Services Manager.

Sport and Leisure Services Manager

Mr. David Phenis

Caerphilly County Borough Council
Pontllanfraith Council Offices
Pontllanfraith
Blackwood
NP12 2YW

Tel: (01495) 235435
Fax: (01443) 864104
email: leisure@caerphilly.gov.uk