During the period 2013/14, our team of Community Safety Wardens have carried out 8,791 hours of patrols within the Caerphilly County Borough.

They have also visited a total of 1,458 ‘hotspot’ locations and attended a total of 166 community meetings.

Our CCTV operators monitor 150 cameras throughout the county borough 24 hours a day, 365 days a year.



Contact us

01443 811307


Community Trigger

The Community Trigger – Explanatory Notes

1. What is the Community Trigger?

The Community Trigger was introduced by the Anti-Social Behaviour Crime and Policing Act in October 2014.  Its purpose is to provide an opportunity for victims of persistent anti-social behaviour (including hate incidents) to request a review of actions taken by agencies when they feel these actions have not been adequate to resolve the anti-social behaviour.

The Community Trigger does not replace the complaints procedure for each organisation, which are still available for you to use if you are dissatisfied with a single agency.

In the first instance anti-social behaviour should be reported to the Police, the local authority or your housing provider (if not privately owned).

The Community Trigger may be viewed as a last resort for victims if you feel your issues have not been properly dealt with.

The Community Trigger empowers victims of persistent anti-social behaviour to request a review by a panel consisting of senior representatives of Gwent Police, Caerphilly County Borough Council, the Aneurin Bevan Local Health University Board and Registered Social Landlords.

Should the threshold for review be met, the panel will review the actions taken by agencies both individually and collectively and may make recommendations about what further action should be taken.

2.  What is the Threshold for Review?

The threshold for review has been agreed by partners across the Gwent Police force area.  The review will be actioned where one of the following criteria has been met;

  • Victims of anti-social behaviour including any individual (or their representative), business or members of the community have reported to the local authority, Police or Registered Social Landlords at least 3 times about separate incidents in the last 6 months and believe that no action, or inadequate action, has been taken by any agency
  • 5 individuals, or groups from the local community have reported separately to the local authority, Police or Registered Social Landlords in the last 6 months about similar incidents of anti-social behaviour (same location, culprit or problem) and they believe that no action, or inadequate action, has been taken by any agency
  • Victims of hate crime or incidents, including any individual (or their representative), have complained to the local authority, Police or Registered Social Landlords about a single incident in the last 6 months and believe that no action, or inadequate action, has been taken

For the Community Trigger to be activated incidents must have been reported to agencies within one month of the incident occurring to allow a timely adequate response.

The application to activate the Community Trigger must be made within six months of a reported incident.

In considering the application regard will be made to the persistence of the anti-social behaviour, the harm caused or the potential harm caused, and the adequacy of any response provided.

Regard will also be had to each agency’s accepted standard of response to incidents, including how each agency defines anti-social behaviour.

3. What is Anti-Social Behaviour?

For the purposes of the Community Trigger ‘anti-social behaviour’ means behaviour that has caused, or is likely to cause, harassment, alarm or distress to any person.

This includes behaviour that causes nuisance or annoyance in relation to your home and conduct capable of causing housing-related nuisance to any person.

4.  What is a Hate Crime or Incident?

A hate crime or incident is an incident where the main motivation was the disability, race, religion, transgender identity or sexual orientation of the victim.

5.  How can the Community Trigger be activated?

If you feel that your complaint meets the criteria, there are several ways in which you can contact the Safer Caerphilly Partnership.

By telephone:   please call the Community Safety Unit at Caerphilly County Borough Council on 01443 864374.

By email: please email the Safer Caerphilly Partnership at safercaerphilly@caerphilly.gov.uk

By letter – please write to the Safer Caerphilly Partnership at Caerphilly County Borough Council, Ty Pontllanfraith, Blackwood Road, Blackwood, NP12 2YW.

You will be provided with a form to help you list the details of the reports you have made so that we can begin our enquiries with relevant agencies.

If you are unable to do this yourself for reason of disability or disadvantage, please contact Natalie Kenny, Community Safety Officer, on the telephone number above who will make arrangements to assist you with the Community Trigger.

You will need to provide as many details as possible about the incidents including details of previous reports you have made.  We may need to contact you for further information if we do not have enough information to determine if the threshold has been met.

6.  What Can You Expect?

Once you have submitted an application for a Community Trigger review you will be contacted by a member of the Anti-Social Behaviour Team in the Community Safety Unit of Caerphilly County Borough Council, who will acknowledge your application within 5 working days.

The team will then contact the agencies who have responsibility for your case to check what information they hold.  Following receipt of all information you will be informed of whether your application to activate the Community Trigger has been successful.  We aim to do this within 10 working days.

If your application is taken forward, the Safer Caerphilly Community Trigger Review Panel will meet to review your case.  The panel will be made up of senior representatives from the Local Authority, the Police, Registered Social Landlords and the Local Health Board.  The panel will be convened at the earliest opportunity and will meet within 20 working days.  You will be informed of the outcome of the Trigger Review and any recommendation the panel may make to individual agencies.

You may receive contact from individual agencies within these timescales as the Safer Caerphilly Partnership is committed to preventing anti-social behaviour and alleviating problems for residents of Caerphilly County Borough at the earliest opportunity.  Individual partners will aim to make sure you have received the best possible service.  Any review will progress based on the information you have provided up to the point of application and where any agency’s response has been inadequate this will be recognised and notified to you in the form of the panel’s recommendation.

If your application for review is not to be progressed to the panel because individual agencies or joint agencies have been dealing with your issues, you will be informed.  The team dealing with your application will contact you to explore what further support can be offered to you outside of the Community Trigger process.  Suggestions will be made on how the Safer Caerphilly Partnership can attempt to resolve the issues you have been experiencing

7. Number of Community Trigger Applications Received To Date


Throughout 2014/15 no Community Trigger applications were received.


During 2015/16 one Community Trigger application has been received which met the threshold.  A panel was convened to review all relevant information and appropriate recommendations were made.


During 2016/17 one Community Trigger applications was received but did not meet the threshold for a review.


Throughout 2017/18 no Community Trigger applications were received


During 2018/19 one Community Trigger application was received but did not meet the threshold for a review.