FAQ's for providers

Choosing the best daycare for your family's needs is a difficult decision. The information below highlights the points you should consider and suggests some questions you may wish to ask a registered provider.

Legal Requirements

  • Are you registered with the Care and Social Services Inspectorate Wales (CSSIW)?
  • May I see your certificate?
  • Do you have public liability insurance?
  • May I see the certificate?
  • What was the date of your last annual inspection by CSSIW?

Behaviour management

  • How will my child be disciplined?

Health and Safety

  • What procedures are there for medical treatment and first aid?
  • Do you or any of your staff have a current first aid certificate?
  • Do you have a medication policy if my child has to have medication?


  • What is the cost to attend each session?
  • When do I have to pay?
  • Will I have to pay a retention fee if my child is sick, or goes on holiday?
  • Will it be the full amount usually charged, or just a proportion?


  • What hours are you open?
  • Are you open term-time, holidays or all year?


  • What type of activities are carried out?
  • Are parents encouraged to help with any activities or trips?
  • Is there a supervised, safe outdoor play area?
  • Is there a quiet area for children to relax / sleep?
  • Do you have appropriate equipment and materials for children of all ages?


  • How are children with special needs catered for?
  • Are boys and girls encouraged to use all the equipment?
  • What languages are spoken?


  • Is food provided?
  • Is it nutritious and varied?
  • Does the food take into account different cultural backgrounds?


  • What are the child to staff ratios?
  • What qualifications do your staff have?
  • What training have the staff undertaken recently?
  • Is there a key worker for my child?
  • How long have you been open?


  • Is there a settling in period?
  • Are parents encouraged to spend time to settle the child in?
  • Is there a policy for sharing information with parents?