Supporting People


"Supporting People" is a government initiative that was introduced in April 2003. It aims to identify, provide and fund quality housing-related support services to vulnerable people to allow them to live independently at home for as long as they wish or are able to do so. Supporting People, which compliments existing care services is a partnership between the council, people who may require the service and those agencies that provide and support the programme.

The Caerphilly County Borough Supporting People team fund a wide range of services including support if you need to move home, need help to access other services, help with budgeting, accessing education or employment and advice around maintaining your physical and mental health.

The service is open to all tenures, whether you rent from the Council, Housing Association, a private landlord or if you own your home.

If you think that you or someone you know could benefit from support in these and other areas, then please contact us or browse this website to find out more about our services.

Our new Commissioning Plan has been added to the website for 2018/2021 - To check out our commissioning intentions please go to the commissioning plan section and you will find a link to the pdf document.

Unusual Suspects

The Supporting People Team were awarded the ‘Stop Loan Sharks National Champion’ award in 2014 for all of the work they do to support residents and decided to spend the prize fund, which is funded from the proceeds of crime, to create a film promoting the work of the Wales Illegal Money Lending Unit.

The short film was created in partnership with ‘Break a Leg Amateur Dramatics Society’, led by June Watkins and features real life stories of residents who have fallen victim to illegal money lending from loan sharks.

The film will be shared with various partnership organisations and professionals who engage with the community helping them identify people who are victims of Illegal Money Lending.

For more information or advice about Illegal Money Lending please view the video below, contact 0300 123 3311 or visit the Wales Illegal Money Lending Unit website or contact the Supporting People Team on 01443 864548.

Katie's Story


Why Supporting People?

The aim of the Supporting People programme is to enable people to remain in an independent living situation, avoiding institutional care such as hospital, prison or in the extreme, life on the streets. It also aims to help people in institutional care move to a more independent and stable home in the community.

The programme came into operation in April 2003. It rationalised the funding that was previously delivered in an ad hoc way through Housing Benefit as well as replacing many complicated methods of obtaining funding.

It replaced the Transitional Housing Benefit Scheme (THB), which was the main method for claiming housing related support.

What is Housing-Related Support?

The Supporting People Programme does not cover all services people might consider to be supported. It focuses on services that are related to ensuring people can manage to live safely and securely in their own home. The support is tailored to individual needs and includes:

  • Maintaining the security of the dwelling (support 'which assists the claimant in maintaining the security of the dwelling he occupies as his home')
  • Maintaining the safety of the building (support 'which assists the claimant with maintaining the safety of the dwelling he occupies as his home')
  • Compliance with the tenancy (support 'which is directed at assisting the claimant with compliance of those terms of his tenancy concerned with:
    Nuisance, rental liability and maintenance of the dwelling in an appropriate condition for the period for which the tenancy is granted.
  • The provision of general counseling or other support, which assists the claimant with contact with individuals or professional or other bodies with an interest in ensuring the claimants welfare.
  • Helping vulnerable people to manage their budgets and to access welfare benefits so they don't accrue rent or mortgage arrears and lose their homes.

The above list is not exhaustive, but it shows the type of support services considered to be housing related. However, the Programme does not cover health and social care services such as community meals and personal care such as bathing, toileting etc. Nor does it cover housing management and maintenance.


If your home is hard to heat, call Nest

The Welsh Government Warm Homes Nest scheme is here to help you keep warm and save money on your energy bills.

Nest is open to all householders in Wales and provides advice on saving energy, energy tariffs, and benefit entitlement.

In addition to free advice, if you own or privately rent your home and you or someone you live with receives a means tested benefit you may be eligible for home improvements at no cost. These may include a new central heating boiler or insulation.

If your home is hard to heat, please contact Nest on Freephone 0808 808 2244 for free advice and to see if you are eligible for energy saving home improvements, or visit for more information.

Click here to view the latest news, publications, events and information about the work of Supporting People.